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Career Opportunities

North Bergen Customer Service Representative

American Customer Care

American Customer Care

Customer Service
North Bergen, NJ, USA
Posted on Thursday, November 5, 2020

RESPONSIBILITIES:

  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product/service issues and concerns
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
  • Handle numerous customer inquiries promptly, accurately and efficiently
  • Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

TRAINING:

  • Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
  • Systems training (How to use CRM and ACD Tools)
  • On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
  • On-line training