RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
• Handle numerous customer inquiries promptly, accurately and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

TRAINING:

• Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
• On-line training