AM

Company Name: IntelliBoard

Department: Sales

Employment Type: Full-Time, Remote

Job Title: Account Manger

Reporting structure: Sr. Director of Account Management

WHO WE ARE:

IntelliBoard is on a mission to improve learning outcomes through data. Our goal is to empower data-driven organizations to simplify processes, solve problems, and promote action informed by what your data is telling you.

As an Investor-backed SaaS company within the Data Analytics industry, IntelliBoard provides the most comprehensive Learning Analytics platform on the market today globally; Power that combines data from a wide variety of sources: the Learning Management System (LMS), Information System of Record (SIS,HRIS) and other individual tools, or even spreadsheets.

IntelliBoard is comprised of mission and outcome driven, learner-focused, brilliant professionals that bring a wide array of world class skills to our industry. We dream BIG and share the same vision, but each provides a unique perspective. We strive to provide a well-rounded, holistic approach to everything we do. We genuinely like working with each other, enjoy solving problems for our clients and love to win!

WHY INTELLIBOARD:

• We are well-funded high growth organization with an opportunity to create a distinct position as the category leader within our industry.
• Our brand is highly regarded as a thought-leading solutions provider that is solving important problems for our customers. According to our community, the work we do matters.
• Our platform has served over 45 million students across 450+ customers in 40+ countries.
• We are proud to have partnerships with industry leaders such as Anthology, Ellucian, Workday Moodle, and many others.
  
  

ACCOUNT MANAGER EXECUTIVE MISSION STATEMENT:

The AM will play a major role in the company’s current client business development efforts, from establishing and developing relationships to facilitating follow up activities that lead to deepening and expanding the partnership across the institution. A relationship-builder by nature, the AM seeks to broaden the relationships they have with their client partners and takes a client-centric, service-oriented, and consultative approach.

Platform Evangelist: You enjoy challenging the way decision-makers think and providing new, creative ways to approach age-old processes. You are an expert communicator and a driver, and you have a knack at persuading others through words.

Strategic Partner and Collaborative Team Player: You work closely with peers such as the Solution Expert, Marketing, Client Success and Product to position, show, convey the value of IntelliBoard products and solutions. You demonstrate ingenuity and creative thinking with problem solving.

Trusted Advisor and Customer Advocate: A client-centric, service-oriented approach is core to your approach. Creating and nurturing relationships with a diverse group of individuals comes naturally to you. You are ethical and honest in the relationships that you build, which leads to authentic, reciprocated relationships.

You will work with decision makers to seek out embedded institutional pains and map those pains to the IntelliBoard products and solutions.

ACTIVITIES:

• Owns the client relationships for all renewal and expansion opportunities within the portfolio.
• Achieve all stated sales and renewal objectives on an ongoing quarterly basis.
• Maintain daily expansion and renewal data with Salesforce.com
• Analyze client utilization and adoption metrics within existing accounts to facilitate renewal conversations, engage executive sponsors, and introduce new products.
• Represent IntelliBoard as necessary in sales events, site visits, industry conferences and tradeshows
• Weekly expansion and renewal and forecasting reporting.
• Close coordination with the Solutions Consulting and Client Success teams to escalate, manage at-risk renewals and retention strategies.
• Provides regular two-way communication between the client and IntelliBoard team, to provide strong team representation and set proper client expectations.
• Comprehensive understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Balanced focus on all client opportunities.
• Work closely with the marketing team to develop comprehensive client case studies.
• Preventing client renewal surprises.
  
  

KPI’s:

• Sales & Account Management Team Quota Achievement
• Pipeline Generation, Pipeline Conversion, Pipeline Coverage to Quota
• Client Health Score
  
  

INTANGIBLES:

• You are a self-starter, go-getter, solution-oriented professional who needs little direction to problem solve.
• You are confident, resilient and have the grit necessary to deal with common friction points that arise from creating a category.
• You are data and process driven.
• You are willing to step up beyond the core responsibilities to get the job done.
• You are an expert communicator and are skilled at persuading through words and authenticity.
• You have an entrepreneurial spirit that embraces continual learning, change and growth.
• You are curious and a risk taker who is willing to test, fail, learn.
• You care about being inclusive, promoting equity, and celebrating diversity.
• You are available to work a flexible schedule.
• You are mission driven about solving material societal problems in addition to being commercially driven.
  
  

WHAT YOU ALREADY BRING TO THE TABLE:

• Bachelor’s degree in business, sales, marketing, or related field.
• 4+ years of relevant work experience.
• Ability to process data through analysis while translating insights into corrective action.
• Ability to adapt, overcome objections, and learn complex solutions.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Available to travel up to 15% of the time.
  
  

EQUAL OPPORTUNITY STATEMENT:

IntelliBoard is committed to diversity and the principles of equal employment opportunity for all employees. You will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national, social, or ethnic origin, age, gender identity and/or expression, sexual orientation, family or parental status, military status, marital status, mental or physical disabilities, or any other status protected by law.

BENEFITS:

IntelliBoard offers a robust benefits package that includes medical insurance, paid time off, 401k, and professional development opportunities. Our culture sets us apart- we look forward to you learning more about us!

Are you ready to join us and make a difference?

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