Career Opportunities

Head of Artificial Intelligence (AI)



Software Engineering, Data Science
Stamford, CT, USA
Posted on Tuesday, August 8, 2023

About Shelf

We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.

Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.

Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.

Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.

Head of Artificial Intelligence (AI)

We are seeking a visionary and accomplished Head of Artificial Intelligence to lead the AI strategy and drive innovation at Shelf. As the Head of AI, you will be responsible for shaping the direction and development of our AI product, leveraging your expertise to create groundbreaking solutions.

The Head of AI will collaborate with high-level stakeholders throughout the organization to develop, implement, and maintain strategies for data acquisition, analysis, and experimentation.

This role offers an exciting opportunity to contribute to our team, as we grow Shelf from our recent $50M B-round to C, D, IPO, and beyond. We are interested in intellectually curious, motivated people who have a growth mindset and get energized each day to seize a massive opportunity. If this sounds like you, come and join us!

What We’re Looking For

  • Exceptional problem-solving and analytical skills with the ability to think strategically, identifying opportunities for innovation and improvement.

  • Strong understanding of data science techniques such as machine learning, artificial intelligence, natural language processing and predictive modeling.

  • Ability to effectively communicate technical concepts to both technical and non-technical audiences.

  • Excellent leadership and project management skills.

  • Strategic mindset in driving organizational data-driven initiatives.

  • Ability to make decisions and be comfortable with ambiguity.

  • Passion for learning and staying up to date with emerging technologies and innovations.

What You’ll Do

  • Contribute to and execute the overall AI strategy, aligning it with the company's product vision and business objectives.

  • Lead and manage a team of AI engineers, data scientists, and researchers, fostering a culture of innovation, collaboration, and excellence.

  • Drive the research, development, and implementation of advanced AI algorithms, models, and systems, ensuring they align with the product roadmap and market demands.

  • Collaborate closely with cross-functional teams, including product management, engineering, and business development, to identify and prioritize AI opportunities that enhance our product's value proposition.

  • Stay at the forefront of AI research, technologies, and industry trends, evaluating their potential application to our product and driving competitive advantage.

  • Lead the design and implementation of scalable and efficient AI systems, including data collection, preprocessing, feature engineering, and model training and deployment.

  • Oversee the integration of AI technologies into our product, working closely with engineering teams to ensure seamless implementation and optimal performance.

  • Establish and maintain strong relationships with external partners, academic institutions, and industry experts to foster collaboration, exchange knowledge, and access cutting-edge AI advancements.

  • Provide technical guidance, mentorship, and support to the AI team, fostering their professional growth and ensuring a high level of expertise within the organization.

  • Stay informed about ethical considerations, privacy regulations, and responsible AI practices, ensuring compliance and driving ethical AI principles across the company.

What You Bring

  • A master's or Ph.D. degree in a relevant field, such as artificial intelligence, machine learning, or computer science. Equivalent practical experience will also be considered.

  • Proven experience in leading and managing AI teams, preferably in a startup or fast-paced environment.

  • Strong expertise in AI, machine learning, deep learning, and related technologies, with a track record of successfully developing and implementing AI solutions.

  • Proficiency in programming languages such as Python, R, or Java, and experience using frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn.

  • In-depth knowledge of AI algorithms, techniques, and architectures, with a focus on natural language processing, computer vision, or reinforcement learning, depending on the company's needs.

  • Experience with big data processing and distributed computing frameworks, such as Hadoop, Spark, or distributed databases, is highly desirable.

  • Familiarity with cloud computing platforms, such as AWS, Azure, or GCP, and experience deploying AI solutions in a cloud environment.

  • Excellent leadership and communication skills, with the ability to inspire and influence others, collaborate effectively with cross-functional teams, and present technical concepts to both technical and non-technical stakeholders.

  • Strong analytical and problem-solving abilities, with a passion for innovation and a drive to push the boundaries of AI technologies.

  • A strong ethical mindset and commitment to responsible AI practices.

Joining Shelf provides an exciting opportunity to lead the AI efforts of a dynamic tech startup and shape the future of our AI product. If you are a strategic thinker, experienced leader, and passionate about the potential of AI, we would love to hear from you.

Join our team and play a pivotal role in accelerating the growth of Shelf, empowering organizations to unlock the full potential of their knowledge assets.

What We Offer

  • Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)

  • Generous equity grant in the form of company stock options

  • Comprehensive health and wellness packages


Stamford, CT (Hybrid)

NOTE: This role requires a commitment to travel to the office in Stamford, CT on a monthly basis

Why Shelf

  • According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
  • Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
  • We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
  • Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2, and product of the year and innovation awards from leading publications, such as CIO Review.
  • We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
  • We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months