Career Opportunities

Mechanical Engineer, Product Support

Triumph Group

Triumph Group

Other Engineering, Product, Customer Service
windsor, ct, usa
Posted on Saturday, July 15, 2023

Mechanical Engineer, Product Support


Windsor, CT, US, 6095

Business Unit:  Systems and Support
Function:  Engineering

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


Triumph Group designs, engineers, manufactures, repairs, and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, and aircraft systems. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their most challenging problems.  The Integrated Systems Operating Company (Op-Co) division of Triumph provides a full range of critical components, systems and subsystems including design, development, integration, maintenance, repair, and overhaul (MRO), and field support as well as production of details and complex assemblies.  This position supports the Actuation Systems (AS) businesses within the Integrated Systems Op-Co.  


Triumph AS is a leading independent supplier for the commercial aviation and business jet markets, as well as a contract manufacturer of several “make-to-print” components.  Based in Windsor, CT, AS employs approximately 150 personnel. The company’s key products and services include design, development, manufacture and support of highly engineered mechanical actuation components, including nose wheel power steering units, for fixed wing and rotary commercial and military aircraft.

The Mechanical Product Support Engineer (PSE) will provide engineering support to various areas of the business focusing primarily on in-service products. The PSE will be a technical expert for assigned product lines and will support and direct engineering activities for those products.


This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career. 


•Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service actuation systems products.  
•Represent Triumph technically at airline and aircraft OEM as well as MRO customers.  
•Foster good working relationships with customers, suppliers, and internal departments.
•Review and disposition non-conforming material.
•Troubleshoot and diagnose field return units and conduct root cause investigations.  
•Coordinate the resolution of in-service product technical problems and execute reliability improvements through concept development, design, and validation with response to customer inquiries for assigned program(s) in a timely manner.
•Coordinate cost estimates and respond to customers’ requests for quotation (design and/or requirements changes, product repair and upgrade, obsolescence, etc.). 
•Prepare for and present technical materials internally and to the customer.
•Be cognizant or possess a general awareness of project scheduling and budgeting processes, and an understanding of project performance indices (EV, SPI, CPI, etc.).
•Preparation of component specifications, test plans, and test reports.  Lead and provide oversight of test activities (setup and conduct). 
•Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations.  Maintain field reliability data for assigned products. 
•Prepare and conduct product maintenance and overhaul training.  
•Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers. 
•Actively participate in new program design/development activities.
•Participate in continuous improvement and lean manufacturing events.


•A minimum of BSME, or equivalent technical/aerospace degree is required. 
•5 to 7 years of mechanical and/or relevant experience in related field.  Experience in design, development, manufacturing, and assembly, a plus.
•Ability to read and interpret design drawings with a good understanding of geometric dimensioning and tolerancing.
•Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with actuation or vane motor/fluid handling equipment.  Experience diagnosing root causes of failures, a plus.
•Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
•Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time. 
•Must have excellent communication skills with a strong background of technical writing experience.
•Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
•The ability and willingness to occasionally travel.


All positions at Triumph require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US Citizens or to other unauthorized individuals. Therefore, presently all applicants must be US Citizens or US Permanent Residents (*green card holders*) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Please be aware that the Company requires all employees to be vaccinated for COVID-19.  This position will require the successful candidate to obtain OR show proof of a vaccination.  The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here