Job Title: Director of Clinical Operations

Location: Cheshire, Connecticut (willingness to relocate)

About Us: Advanced TelePsych (ATP) is a dynamic and rapidly growing behavioral health organization focused on delivering exceptional care through its three integrated entities: ATP, Northeast Neuropsychology (NEN), and James Levine & Associates (JLA), a school-based services program. We are seeking a dedicated and experienced Director of Clinical Operations to join our team and lead operational initiatives that drive efficiency, enhance provider satisfaction, and ensure synergy across our entities.

Role Overview: The Director of Clinical Operations will oversee Workforce Optimization, manage 3rd Party Vendor Relationships, and ensure seamless Cross-Entity Synergy across ATP, NEN, and JLA. This pivotal role will require a strategic and hands-on leader who excels in operational oversight, process optimization, and stakeholder engagement to reduce bottlenecks and improve outcomes across our organizations. This role will report directly into the Chief Operations Officer and is a member of the Senior Leadership Team.

Key Responsibilities

Supply and Demand Planning/Workforce Optimization

• Analyze workforce needs to align clinical resources with demand across entities.
• Develop and implement staffing plans that optimize scheduling and provider utilization.
• Monitor and forecast clinical capacity to ensure timely patient access and reduce bottlenecks.

3rd Party Vendor Management

• Oversee relationships with external vendors, including EHR providers, billing services, and other operational support systems.
• Evaluate vendor performance and ensure alignment with organizational goals and standards.
• Negotiate contracts and manage vendor-related budgets to drive cost efficiency.

Cross-Entity Synergy

• Facilitate operational alignment among ATP, NEN, and JLA to enhance collaboration and efficiency.
• Implement standardized processes and workflows to reduce redundancies and improve communication.
• Monitor and address operational challenges that impact multiple entities.

Leadership and Stakeholder Engagement

• Partner with clinical and non-clinical leadership to identify and address operational pain points.
• Lead initiatives to improve provider satisfaction and patient outcomes.
• Develop and present operational reports to executive leadership, highlighting key metrics and improvement plans.

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field (Master’s preferred).
• Minimum of 5 years of experience in healthcare operations, preferably in behavioral health.
• Proven expertise in workforce planning, vendor management, and operational strategy.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced, multi-entity environment.
• Obsessed with details and insistence on understanding processes and linkages.

Preferred Qualifications

• Experience with EHR systems and revenue cycle management in a clinical setting.
• Familiarity with telehealth operations and school-based healthcare services.
• Analytical mindset with a track record of data-driven decision-making.

What We Offer

• Competitive compensation package, commensurate with experience.
• Opportunity to impact behavioral healthcare delivery across a growing organization.
• Fast paced work environment with opportunity for advancement.

Application Process: Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and interest in the role. The review process will begin immediately, and applications will be accepted until the position is filled.

Outcome Expectations: The Director of Clinical Operations will provide dedicated operational oversight, drive workforce optimization, and enhance alignment across ATP, NEN, and JLA, reducing bottlenecks and ensuring seamless care delivery across the organization.

Advanced TelePsych is an Equal Opportunity Employer.

Launch your career with ATP and help shape the future of behavioral health care!

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Education:

• Bachelor's (Required)

Experience:

• healthcare operations: 5 years (Required)
• Vendor management: 1 year (Preferred)
• workforce planning: 1 year (Preferred)
• operational strategy: 1 year (Preferred)

Ability to Commute:

• Cheshire, CT 06410 (Required)

Ability to Relocate:

• Cheshire, CT 06410: Relocate before starting work (Required)