Career Opportunities

Bristol Inbound Customer Service Representative

American Customer Care

American Customer Care

Customer Service
Bristol, CT, USA
Posted on Thursday, November 5, 2020

Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?

American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today. We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts. Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.

We are a drug-free and equal opportunity employer. 

Job Description

  • Answer incoming customer service calls on behalf of a top soup manufacturing company
  • Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
  • Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
  • Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
  • Use product database and website to suggest merchandise appropriate for individual customers' needs
  • Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
  • Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies

If this sounds like a role that you would put 100% into and make it your own, then we would love to hear from you!