Bristol Inbound Customer Service Representative
American Customer Care
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today. We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts. Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
We are a drug-free and equal opportunity employer.
- Answer incoming customer service calls on behalf of a top soup manufacturing company
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
If this sounds like a role that you would put 100% into and make it your own, then we would love to hear from you!