Career Opportunities

Customer Success Manager

Inbox Health

Inbox Health

New Haven, CT, USA
Posted on Thursday, June 29, 2023
Inbox Health is on a mission to reinvent healthcare, beginning with patient billing. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us.

We are rapidly expanding our team and looking for exceptional talent to help create a category-defining offering. By joining Inbox Health, you’ll become a part of a friendly, entrepreneurial, and collaborative culture that is changing the way patient billing is done. Our offices are centrally located in the center of New Haven, Connecticut.

The Role:

We are looking for an energetic, hands-on leader who will develop a team that is driven to deliver results. The right candidate will be able to:

Create and manage a highly-efficient team as player/coach
Demonstrate solid sales skills to motivate medical billers and their practices to roll out our solution (the initial sale will have already been completed)
Project manage multi-month implementation projects - great organizational skills are critical
Have a strong passion for delighting customers
Convey a powerful value proposition to existing customers
Report to senior management on key metrics
Meet and exceed monthly performance metrics
Work well in a start-up environment - coordinating with support and engineering teams on customer requirements

Sales experience (farming)
Onboarding / project management expertise
Technology / software background
Management experience
Healthcare experience a plus
Bachelor Degree
Excellent verbal and written communications skills

Please provide cover letter, link to online portfolio and resume.

Inbox Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Inbox Health expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

All qualified candidates will be considered.