Career Opportunities

UX Product Design Lead



Product, Design
Stamford, CT, USA
Posted on Thursday, August 24, 2023

About Shelf

We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.

Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.

Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.

Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.

UX Product Design Lead

Shelf is a pioneering AI tech startup in the Software-as-a-Service (SaaS) industry, dedicated to transforming knowledge management. Our innovative approach to AI technology has set us apart as a leader in the field, and we're committed to delivering exceptional user experiences that drive value for our customers. As we continue to grow and innovate, we're looking for a talented and passionate UX Product Design Lead to join our team and contribute to shaping the future of our products.

The UX Product Design Lead will play a crucial role in creating user-centered designs that seamlessly blend functionality, aesthetics, and innovation. In this role, you will collaborate with cross-functional teams to understand user needs, translate them into intuitive and engaging design solutions, and ensure a consistent and delightful user experience across our SaaS products. The ideal candidate is a creative problem solver with a deep understanding of user-centered design principles and a passion for AI technology.

We are interested in intellectually curious, motivated people who have a growth mindset and get energized each day to seize a massive opportunity. If this sounds like you, come and join us!

What We’re Looking For

User-Centered Design:

  • Conduct user research to gain insights into user behaviors, needs, and pain points.
  • Translate user research findings into customer journey maps as well as actionable design solutions that improve usability and user satisfaction.

Interaction and Visual Design:

  • Design intuitive user interfaces, wireframes, mockups, and prototypes that align with user needs and business objectives.
  • Create visually appealing designs that adhere to branding guidelines and enhance the overall user experience.

Collaborative Ideation:

  • Collaborate with product managers, engineers, and other stakeholders to define design requirements and contribute to product ideation.
  • Participate in design workshops and brainstorming sessions to generate innovative design concepts.

Usability Testing:

  • Plan and conduct usability testing sessions to gather feedback on design concepts and identify areas for improvement.
  • Iterate on designs based on user feedback and testing results to continuously enhance user experiences.

Design Documentation:

  • Prepare and present design deliverables, including user flows, wireframes, prototypes, and design specifications, to communicate design concepts to development teams.

Accessibility and Responsive Design:

  • Ensure designs are accessible to a diverse user base and compatible with different devices and screen sizes.
  • Stay updated on best practices for accessibility and inclusive design.

Design Trends and Innovation:

  • Stay current with design trends, industry developments, and emerging technologies to bring fresh ideas and perspectives to the team.
  • Develop Design Org frameworks and systems. Educate designers on best practices.

What You Bring

  • Bachelor's degree in Design, Human-Computer Interaction, or a related field (Master's degree preferred).
  • Proven experience (6+ years) as a UX Product Designer, with a strong portfolio showcasing user-centered design projects.
  • Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar software.
  • Strong understanding of UX design principles, interaction design, visual design aesthetics and design systems.
  • Experience with user research methodologies, usability testing, and prototyping.
  • Excellent communication skills, with the ability to present and explain design concepts to both technical and non-technical stakeholders.
  • Passion for AI technology and an eagerness to contribute innovative design solutions to enhance user experiences.

Join us at Shelf and play a key role in shaping the user experience of our groundbreaking AI-driven SaaS products. We offer a collaborative and innovative work environment, competitive compensation package, and the opportunity to work at the forefront of AI technology in the SaaS industry.

To apply, please submit your updated resume and a link to your portfolio showcasing your design work.

If you are a highly motivated individual with a proven track record in delivering impactful experiences for customers and a passion for driving the adoption of innovative knowledge management solutions and AI technology, we invite you to apply for this exciting opportunity.

Join our team and play a pivotal role in accelerating the growth of Shelf, empowering organizations to unlock the full potential of their knowledge assets.

What We Offer

  • Competitive salary
  • Generous equity grant in the form of company stock options
  • Comprehensive health and wellness packages


Stamford, CT (Hybrid - Requires a minimum of 2-3x per week onsite)

Why Shelf

  • According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
  • Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
  • We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
  • Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2, and product of the year and innovation awards from leading publications, such as CIO Review.
  • We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
  • We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months