We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.

Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.

Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.

Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.

Job Description:

The Head of Product will report to the CEO and is responsible for guiding the development, launch, and ongoing improvement of Shelf’s products and product lines.

Key responsibilities include executing on the product vision and strategy, overseeing product roadmaps, managing cross-functional teams, and driving user-centered design. Collaboration with stakeholders such as Engineering, Marketing, Sales, and Customer Success is essential. Strong leadership, communication, and analytical skills are critical, along with a deep understanding of market trends and customer needs.

This is an incredible opportunity to join a rapidly expanding organization growing revenue.

What We’re Looking For:

• Abstract Thinker: Ability to execute product vision and strategies that are aligned with business goals, customer needs, and market trends; driving growth and innovation in the rapidly evolving world of AI.
• Leadership Skills: Proven experience in building, leading, and mentoring diverse, high-performing product teams, fostering collaboration and a culture of continuous improvement.
• Communication Skills: Exceptional ability to articulate product vision and roadmaps to both technical and non-technical stakeholders, ensuring alignment and engagement.
• Customer Focus: Deep understanding of customer needs and preferences, with a strong track record of delivering user-centric products and experiences.
• Analytical Skills: Proficiency in data-driven decision-making, leveraging data and insights to inform product strategies, optimize performance, and measure success.
• Adaptability: Capacity to navigate evolving markets, technologies, and challenges, driving product innovation and staying ahead of the competition.
• Cross-Functional Collaboration: Demonstrated success in partnering with diverse teams, such as engineering, marketing, and sales, to deliver cohesive and effective product solutions.
• Project Management: Strong background in planning, prioritizing, and executing product initiatives within budget and timelines, ensuring quality and consistency. Familiarity with SDLC and agile methodologies.

What You Bring:

• 7-10 years of experience as a Product Manager and Leader in a B2B SaaS product company
• Previously led a Product Management Team (e.g., familiarity with managing scrums), and open to being disrupted
• Forward-looking, philosophical thinker
• Highly intellectual.
• Makes tactical decisions based on feedback that comes up.
• Passionate, humbled, and energized by the pace and change of the field of AI
• Life-long learner, with diversified interests/experience (beyond work and Product Management)
• Has experience with and knows how to work in a founder-run company
• Nice to have: Ex-founder background (this position reports directly to the CEO)

Why You'll Love Working With Us:

• Innovative Culture: We're always pushing the envelope and looking for new ways to grow and improve. You'll be part of a forward-thinking team that values creativity and innovation.
• Supportive Environment: We believe in supporting our employees both professionally and personally. You'll have access to ongoing training, development opportunities, and a network of supportive colleagues.
• Impactful Work: Your work will have a direct impact on our company's success and the well-being of our employees. You'll be making a difference every day.
• Fun & Engaging: We know that work should be fun! We host regular team events, celebrations, and activities to keep our team engaged and connected.

Ready to join us? Apply today and let's create an amazing workplace together!

The People Operations Manager at Shelf will be based in Manhattan, New York.

What We Offer:

• Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)
• Generous equity grant in the form of company stock options
• Open PTO
• Comprehensive health and wellness packages

Location:

Stamford, CT

Salary:

$190k - $250k+

Why Shelf:

• According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2., and product of the year and innovation awards from leading publications, such as CIO Review.
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months